FAQs
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We’re here to make office technology simple. Explore our frequently asked questions for quick answers, helpful information, and guidance on our products and services.
FAQs
01.
Who is M&M Office Solutions?
Founded in the Spring of 1998, M&M Office Solutions is a locally owned and operated multi-generational family business which provides office machines as well as support, supplies and service for those machines for organizations of all sizes.
02.
How is our service different from other companies?
Because we hold our leases in-house, our Service Department knows our revenue depends on their performance. We guarantee service resolution by the end of the next business day but average between 2 and 3 hours to resolve service issues. If we cannot resolve an issue with your machine by the end of the next business day, which is rare, we will provide a loaner machine to maintain your office’s productivity until your machine is restored to peek performance.
03.
Are managed print services right for my office?
Typically, yes. Managed Print Services are meant to provide a cost-effective way to increase reliability and reduce total cost of ownership. A brief review of your situation is easy and will determine the best fit for your office.
04.
Who is Kyocera?
Kyocera Document Solutions America, Inc., headquartered in Fairfield, N.J., is a leading provider of computer-connectable document imaging and document management systems, including network-ready digital Multi-Function Printers, printers and imaging solutions. M&M Office Solutions has been a certified reseller of Kyocera products for decades, has a meaningful partnership with them and is confident in the reliability and productivity of the machines they manufacture.
05.
What is different between Kyocera and other brands?
The exceptional performance of Kyocera products has been highly praised by noted industry analysts and certification authorities worldwide. This is reflected in the numerous awards they have received. They’re committed to giving you high quality, reliable and all-around robust products to help your business put knowledge to work. From Highly Recommended Certifications to Buyers Lab Pick Awards and Keypoint Intelligence, Kyocera has extensive seals and awards.
06.
How is our leasing different from other companies?
We hold our leases in-house while other companies sell their leases to a 3rd party finance company for payment and collection. We also provide $1 buyout leases rather than the fair-market-value leases other companies provide. Our business model maintains a single point of contact for our clients and greatly reduces total cost of ownership.
07.
What is included in a maintenance program?
Our maintenance plans are designed to increase reliability and reduce total cost. They are flexible and tailored to each client’s unique circumstances. Maintenance plans typically include a predetermined number of prints and copies per month based on the client’s usage history or estimate. Also included are delivery and setup of all purchased equipment, hauling away and recycling of all old equipment, if applicable, all time, travel, parts, and labor associated with maintaining the equipment covered in good working condition, and with clean clear prints.